Customer Services
Inbound Call Center
What makes or breaks a business is based on the end result of the products’ brand promise to the market and sometimes not every expectation are being met. There are certainties that there’ll be some unavoidable circumstances that will arise throughout a business cycle but in order to retain customer trust and loyalty we believe that businesses needs to provide customer service.
At My Service and Support, we specialize in providing quality customer support with our Inbound Call Center. We offer timely personal interaction and turnkey solutions that creates and maintains product recall and customer retention. Our full service inbound capabilities include telemarketing, email support and live chat which sustain:
- Technical and non-technical concerns
- Reservations
- Application Processing
- Registration
- Advertisements and/or Promotions
We offer consultancy throughout the entire process of developing your inbound solutions which includes taking an active role in conceptualization, planning and implementation. Also, we provide real time reports to monitor the effectiveness of your program which can be measured through the number of escalated calls and regulatory inquires.
We also offer outbound calls with experienced call center agents that can make calls on behalf of a business or client. This service includes
- Market Research
- Order Provisioning
- Surveys
- Continuity Programs
- Third Party Verification
- Partnership Programs
- Memberships
- Public Service Announcements
- Order Verification
- Lead Generation
- Loyalty Programs
- Subscriptions
- Confirmations
- Welcome Calls
- Campaigning
- Sales/Order Processing
- Appointment Setting
- Promotions/Contest
- Product Recall
Lead Generation
We take pride in providing lead generation for businesses to ensure that your product reach your target market. This service includes:
- Collect leads from e-mail, website, etc.
- Verify real time LIDB scrub plus Voice Verification through our Contact Center if required
- Qualify by performing an internal scrub to make sure each lead meets the requirement set by the client.
- Sell -Our call center will immediately sell your product to identified buyer.
- Filter unqualified leads to avoid waste of sales representative’s time
- Reports – generate specific reports as per the client’s needs.
Medical Transcription
MyFileBuddy is an outsourced medical transcription subsidiary of My Service and Support which customized transcription services according to our client’s needs. We extend all of our services to conform to the accustomed practice of our medical practitioner clients wherever in the world. We constantly provide training programs for all our transcriptionists and editors to guarantee optimum performance of each MT agents. HIPAA Compliance Training Seminars are also done regularly to ensure our security level is up to standard.
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